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min answer › date of answer	2019-04-25
answer › answer text	%3Cp%3EThe Department continually monitors passenger satisfaction with rail operators and if performance declines, we take appropriate action under the terms of our contracts. Operators are required through their Franchise Agreements to achieve challenging satisfaction targets across a range of key measures and if these targets are missed, they must invest in improvements for passengers.%3C/p%3E
answer › answering member printed	Baroness Vere of Norbiton
max answer › question first answered	2019-08-06T13:44:02.157Z

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member printed

question first answered

answering member


label

tabling member


label

1110697

registered interest

date

09/04/2019

answering body

Department for Transport

answering dept id

answering dept short name

Transport

answering dept sort name

Transport

hansard heading

Railways: Standards

house id

legislature

25277

pref label	House of Lords

question text

To ask Her Majesty's Government what action they intend to take against train operating companies that have the lowest rates of passenger satisfaction in the most recent National Rail Passenger Survey by Transport Focus, published in January.

tabling member printed

Baroness Randerson

uin

HL15161

answer

is ministerial correction

date of answer

25/04/2019

answer text

<p>The Department continually monitors passenger satisfaction with rail operators and if performance declines, we take appropriate action under the terms of our contracts. Operators are required through their Franchise Agreements to achieve challenging satisfaction targets across a range of key measures and if these targets are missed, they must invest in improvements for passengers.</p>

answering member printed

Baroness Vere of Norbiton

question first answered

25/04/2019 13:44:13

answering member

4580

label	Biography information for Baroness Vere of Norbiton

tabling member

4230

label	Biography information for Baroness Randerson